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Shipping Policy

1. Order Processing:

  • All orders are processed within 1–2 days.

  • Custom or personalized gift items may require additional processing time (typically 3–7 business days).

  • Customers will receive a confirmation email once the order is placed and another notification when the order has shipped.

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2. Shipping Methods & Delivery Times

  • Standard Shipping: 1-3 business days.

  • Express Shipping: 1–2 business days.

  • Delivery times are estimates and may vary depending on the destination and courier service.

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3. Shipping Rates

Shipping fees are calculated at checkout based on:

  • Delivery location.

  • Package size and weight.

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4. Delivery Areas

  • Domestic (e.g., Sydney Metro).

  • Some remote areas may experience longer delivery times.

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5. Tracking Orders

  • Once shipped, customers will receive a tracking number via email.

  • Customers can track their orders through the courier’s website.

6. Failed Deliveries

If a delivery attempt fails due to incorrect address or absence:

  • The courier may attempt redelivery or leave the package at a collection point.

  • Additional shipping charges may apply for re-delivery.

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7. Damaged or Lost Packages

  • If an order arrives damaged, customers must contact us within 48 hours with photos of the item and packaging.

  • Lost shipments should be reported within 7 days of the expected delivery date.

  • We will work with the courier to resolve the issue and may offer a replacement or refund.

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8. Delays

We are not responsible for delays caused by:

  • Courier issues.

  • Weather conditions.

  • Customs clearance (for international orders).

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9. Address Accuracy

  • Customers are responsible for providing accurate shipping details.

  • We are not liable for orders shipped to incorrect addresses provided at checkout

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10. Gift Deliveries

  • No pricing information will be included in gift shipments.

  • Customers may include a personalized message at checkout.

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